Frequently Asked Questions
How do I order?
Tap + on anything you want to build your pickup box, then tap Order on Bakesy. Bakesy (our order system) shows the full menu: add the same items, pick your pickup, and confirm. Quantities are limited and items can sell out.
When is the current pickup?
The current Fall Drop porch pickup is Saturday, October 3, 2026, from 9:00 AM to 3:00 PM in Tucson.
Where is pickup?
Pickup is a porch pickup in Tucson, Arizona. The exact pickup address is shared with your order confirmation rather than published here.
Do you offer refunds?
All sales are final. Because everything is made in limited batches for a scheduled pickup, missed or no-show pickups are not eligible for a refund.
Can products sell out?
Yes. Each drop is a small batch, and items are marked sold out as they go.
Do you offer gluten-free or dairy-free items?
Not at this time. Allergen information is listed on every product page and on each label.
Is Rustic Roots a cottage-food business?
Yes. Rustic Roots LLC operates under Arizona Cottage Food Registration #109992. Food items are made in a home kitchen and carry the required allergen and cottage-food information.